Privacy Policy
PRIVACY POLICY
1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER
1.1
We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how your personal data is handled when using our website. Personal data means any data by which you can be personally identified.
1.2
The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Freshora
Email: Help@Fresh-ora.com
The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
1.3
For security reasons and to protect the transmission of personal data and other confidential content, such as orders or inquiries, this website uses SSL or TLS encryption. You can recognize an encrypted connection by the “https://” address line and the lock symbol in your browser.
2) DATA COLLECTION WHEN VISITING OUR WEBSITE
When you use our website for informational purposes only, meaning if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server, also known as server log files.
When you visit our website, we collect the following data which is technically necessary for us to display the website properly:
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Our visited website
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Date and time of access
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Amount of data sent in bytes
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Source or reference from which you came to the page
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Browser used
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Operating system used
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IP address used, where applicable in anonymized form
The processing is carried out in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
We do not pass this data on to third parties or use it for any other purpose. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.
3) COOKIES
In order to make visiting our website attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device.
Some of the cookies we use are deleted after the end of the browser session. Other cookies remain on your device and enable us or our partner companies to recognize your browser on your next visit.
If cookies are set, they collect and process certain user information such as browser data, location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.
Some cookies serve to simplify the ordering process by saving settings, such as remembering the contents of a shopping cart for a later visit to the website.
If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Article 6(1)(b) GDPR either for the performance of the contract or in accordance with Article 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the website visit.
We may work together with advertising partners who help us make our online offer more interesting to you. In this case, cookies from partner companies may also be stored on your hard drive when you visit our website.
Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for specific cases or in general.
Please note that if cookies are not accepted, the functionality of our website may be limited.
4) CONTACTING US
When you contact us, for example by email or contact form, personal data is collected. Which data is collected can be seen from the respective contact form or from your email.
This data is stored and used exclusively for the purpose of responding to your request and for the associated technical administration.
The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Article 6(1)(f) GDPR.
If your contact is aimed at concluding a contract, the additional legal basis for processing is Article 6(1)(b) GDPR.
Your data will be deleted after your request has been fully processed, unless statutory retention obligations prevent this.
5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING
In accordance with Article 6(1)(b) GDPR, personal data is also collected and processed if you provide it to us for the execution of a contract or when opening a customer account.
Which data is collected can be seen from the respective input forms.
You may request deletion of your customer account at any time by sending a message to:
We store and use the data you provide for contract processing.
After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data.
6) USE OF YOUR DATA FOR DIRECT ADVERTISING
6.1 Subscription to our email newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers.
The only mandatory information required for sending the newsletter is your email address. Providing additional data is voluntary and is used to address you personally.
We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an email newsletter once you have explicitly confirmed that you agree to receive newsletters.
By activating the confirmation link, you give us your consent to use your personal data in accordance with Article 6(1)(a) GDPR.
When registering for the newsletter, we store the IP address entered by your internet service provider and the date and time of registration in order to trace any possible misuse of your email address at a later time.
You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by contacting us at:
After unsubscribing, your email address will be removed from our newsletter distribution list immediately, unless you have expressly consented to further use of your data.
6.2 Newsletter sent to existing customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email.
For this purpose, we do not need to obtain separate consent from you. Data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Article 6(1)(f) GDPR.
You may object to the use of your email address for this purpose at any time by sending a message to:
After receiving your objection, we will immediately stop using your email address for advertising purposes.
7) DATA PROCESSING FOR ORDER HANDLING
7.1
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods.
Your payment data will be passed on to the commissioned financial institution or payment service provider as part of payment processing, insofar as this is necessary for payment processing.
The legal basis for the transfer of data is Article 6(1)(b) GDPR.
7.2 Use of payment service providers
PayPal
If payment is made via PayPal, credit card via PayPal, direct debit via PayPal, or other PayPal payment methods if offered, your payment data will be processed by PayPal for payment handling.
PayPal may carry out a credit check if necessary. For this purpose, PayPal may use your data in accordance with its own privacy policy.
SOFORT / Klarna
If you choose payment via SOFORT or Klarna, your personal data will be processed to complete the payment transaction.
The data is only transferred to the extent necessary for payment processing.
8) CONTACTING YOU FOR A REVIEW REMINDER
We may use your email address to send you a one-time reminder to leave a review of your order, provided that you have given us your express consent during or after your order in accordance with Article 6(1)(a) GDPR.
You may revoke your consent at any time by contacting:
9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS
Our website may use social media functions or links from platforms such as Facebook and Instagram.
If you click on such buttons, you may be redirected to the corresponding provider. From that point onward, the privacy policy of that third party applies.
We recommend that you review the privacy policies of these platforms:
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Facebook
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Instagram
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Google
Any additional customs clearance charges and or import duties are not included in the price and are the responsibility of the customer.
10) ONLINE MARKETING
We may use online marketing tools such as Google Ads, remarketing and advertising cookies to display relevant advertisements to visitors and to measure campaign performance.
These tools may use cookies to record which ads were displayed, clicked, and whether a purchase was made.
This processing is carried out on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR.
You can block tracking cookies by adjusting your browser settings.
11) WEB ANALYTICS SERVICES
We may use analytics tools such as Google Analytics to statistically evaluate the use of our website and improve it.
Cookies may be used for this purpose and data such as anonymized IP addresses may be processed.
This processing is carried out on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR.
You can disable the storage of cookies in your browser. Please note that some website functions may then be limited.
12) RETARGETING / REMARKETING / RECOMMENDATION ADVERTISING
Our website may use remarketing technologies such as:
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Facebook Pixel
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Google Ads Remarketing
This allows visitors to our website to be shown Freshora advertisements later on other websites or platforms.
This data is generally not directly attributable to individual persons by us, but may be stored and processed by the respective providers in accordance with their own privacy policies.
This processing takes place on the basis of consent or our legitimate interest, depending on the technology used and the applicable law.
13) RIGHTS OF THE DATA SUBJECT
Under the GDPR, you have the following rights regarding your personal data:
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Right of access in accordance with Article 15 GDPR
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Right to rectification in accordance with Article 16 GDPR
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Right to erasure in accordance with Article 17 GDPR
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Right to restriction of processing in accordance with Article 18 GDPR
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Right to notification in accordance with Article 19 GDPR
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Right to data portability in accordance with Article 20 GDPR
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Right to withdraw consent in accordance with Article 7(3) GDPR
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Right to lodge a complaint with a supervisory authority in accordance with Article 77 GDPR
Right to object
If we process your personal data on the basis of a legitimate interest, you have the right to object to this processing at any time for reasons arising from your particular situation.
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such advertising.
If you exercise your right to object, we will stop processing the data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.
For any questions or requests regarding your personal data, please contact:
14) DURATION OF STORAGE OF PERSONAL DATA
The duration of storage of personal data is determined by the respective legal retention period, for example retention obligations under commercial or tax law.
After expiry of the period, the corresponding data is routinely deleted, provided it is no longer required for the performance or initiation of a contract and or there is no legitimate interest on our part in continuing to store it.