Privacy Policy

Last updated: 1 januari 2026
Information on the Collection of Personal Data and Contact Details of the Controller
1. General Information
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data refers to any information that can be used to identify you personally.
1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Freshora, based in Canada. You can contact us at: Email: Info@freshora.com
1.3 For security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the “https://” prefix and the lock symbol in your browser’s address bar.
2. Data Collection When Visiting Our Website
When you use our website for informational purposes only, without registering or providing information, we collect only the data that your browser transmits to our server (server log files). This includes: Visited page; Date and time of access; Amount of data transferred in bytes; Referrer or source; Browser used; Operating system used; IP address used (if applicable, anonymized). Processing is carried out based on our legitimate interest pursuant to Art. 6(1)(f) GDPR to improve the stability and functionality of our website. Data is not shared unless legally required or there is evidence of unlawful use.
3. Cookies
To make your visit more attractive and enable certain functions, we use cookies. Cookies are small text files stored on your device. Session cookies are deleted when the browser is closed. Persistent cookies remain stored and are automatically deleted after a defined period. Cookies may collect information such as browser data, location data, or IP addresses depending on their purpose. You can configure your browser settings to accept, reject, or delete cookies. Please note that disabling cookies may limit website functionality.
4. Contacting Us
When contacting us via a contact form or email, personal data is collected depending on the inquiry. This data is used solely to respond to your request and for administrative purposes. The legal basis for processing is Art. 6(1)(f) GDPR or Art. 6(1)(b) GDPR if the inquiry relates to a contractual matter.
5. Data Processing for Order Fulfillment
Personal data collected by us is shared with shipping providers only insofar as necessary to deliver goods. Payment data is forwarded to the relevant payment service provider to process transactions. The legal basis for this processing is Art. 6(1)(b) GDPR.
6. Third-Party Service Providers
We work with selected third-party providers to operate our store securely: Shopify – hosting of our website and online store, order processing, and payments; Google Workspace – email and document management; Google Analytics 4 – analysis of user interactions to improve our services, with data processed in pseudonymized form and possibly transferred outside the EU under standard contractual clauses.
7. Review Reminder
We may use your email address to send a one-time review reminder, provided you have given explicit consent in accordance with Art. 6(1)(a) GDPR. You may withdraw your consent at any time by contacting us.
8. Data Subject Rights
Under the GDPR, you have the right to: Access (Art. 15); Rectification (Art. 16); Erasure (Art. 17); Restriction of processing (Art. 18); Data portability (Art. 20); Withdraw consent at any time (Art. 7(3)); Lodge a complaint with a supervisory authority (Art. 77).
9. Right to Object
If your personal data is processed based on legitimate interests, you have the right to object pursuant to Art. 21 GDPR. We will cease processing unless compelling legitimate grounds override your interests.